GDPR Policy

Refund Policy

Cookie Policy

GDPR Policy

SCOPE

All data subjects whose personal data is collected, in line with the requirements of the GDPR.

RESPONSIBILITIES

The Data Protection Officer (DPO) is responsible for ensuring that this notice is made available to data subjects prior to Goso.io collecting/processing their personal data.All Employees/Staff of Goso.io who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

PRIVACY NOTICE

Who are we?We are social media marketing company that provide growth products and assistance for social media platforms.

Our Data Protection Officer (DPO) and data protection representatives can be contacted directly here: legal@goso.io

The personal data we would like to collect from you is:Personal data type: Source Goso.io (where GOSO.io obtained the personal data from if it has not been collected directly from you, the data subject. Note if the personal data has been accessed from publicly accessible sources):

The personal data we collect will be used for the following purposes: To manage your Goso.io account and to receive periodic emails from us.

Our legal basis for processing for the personal data: To help us set up your Goso.io account.

Any legitimate interests pursued by us, or third parties we use, are as follows: Zero 3rd parties

The special categories of personal data concerned are: to manage your own account.

CONSENT

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.Consent is required for Goso.io to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by deleting your account here: https://goso.io/app/members/personal-data/delete.

RETENTION PERIOD

Goso.io will process personal data for the duration of time you will be a Goso.io customer and will store the personal data for the duration of time you will be a Goso.io customer.

Your rights as a data subject:At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:Right of access – you have the right to request a copy of the information that we hold about you.Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.Right of portability – you have the right to have the data we hold about you transferred to another organisation.Right to object – you have the right to object to certain types of processing such as direct marketing.Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.Right to judicial review: in the event that refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.All of the above requests will be forwarded on should there be a third party involved (as stated in 3.4 above) in the processing of your personal data.

Complaints:In the event that you wish to make a complaint about how your personal data is being processed by Goso.io, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Goso.io’s data protection representatives Data Protection Officer (DPO).

The details for each of these contacts are:

Supervisory authority contact details Data Protection Officer (DPO) contact detailsContact Name: Christopher RowanEmail: legal@goso.ioTelephone: +44 208 144 2490

Privacy statementRead more about how and why we use your data here

ONLINE PRIVACY STATEMENT

Personal data:Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information:This privacy notice tells you how we, Goso.io, will collect and use your personal data for; cookies, complaints, subscriptions, emails, and support.

Why does Goso.io need to collect and store personal data?In order for us to provide you with our services, we need to collect personal data for cookies, complaints, subscriptions, emails, and support. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.In terms of being contacted for marketing purposes, Goso.io would contact you for additional consent.

Will Goso.io share my personal data with anyone else?Goso.io will never pass on your personal details to any third-party companies.

How will Goso.io use the personal data it collects about me?Goso.io will process and use the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Goso.io is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Goso.io contact me?Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?Goso.io at your request can confirm what information we hold about you and how it is processed. If Goso.io does hold personal data about you, you can request the following information:Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.Contact details of the data protection officer, where applicable.The purpose of the processing as well as the legal basis for processing.If the processing is based on the legitimate interests of Goso.io or a third party, information about those interests.The categories of personal data collected, stored and processed.Recipient(s) or categories of recipients that the data is/will be disclosed to.If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.How long the data will be stored.Details of your rights to correct, erase, restrict or object to such processing.Information about your right to withdraw consent at any time.How to lodge a complaint with the supervisory authority.Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.The source of personal data if it wasn’t collected directly from you.Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?Goso.io accepts the following forms of ID when information on your personal data is requested:Passport and driving licence.

Contact details of the Data Protection Officer (DPO):Data Protection Officer (DPO) contact detailsEmail: legal@goso.io

Document Owner

The Data Protection Officer (DPO) is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR.

Refund Policy

At GOSO, we are committed to providing the best service possible, at all times. However, we sometimes offer refunds or money off coupons depending on the nature of the individual issue. Please see below for the terms of our policy and what we will consider eligible for refunds.

If our system should fail to provide a service or services during a calendar week:

We will make sure that your posts are topped up. Your package will be extended to cover the period that the service was not provided. Please bear in mind that the billing date will not be modified. 

If the wrong package was purchased by accident:

A coupon code will be issued for the amount of the package and you will be able to purchase the correct package using the money off coupon.

If our services have worked but you decide that you no longer want to continue:

A refund will  NOT be issued as there was no issue with the services as every package is a monthly subscription.

In case the service takes longer that usual to be activated:

After every purchase, we will always send you an email explaining how to activate your subscription. If you do not follow the steps or information provided we can extend the subscription, but we can not issue a refund. If the activation of your package is delayed on our end, your package will be extended to cover the period in which the service was not provided.

In case you stopped receiving the service for changing your password or ig username:

We can’t issue a refund

Expecting something from a service that was not described on the website:

We will NOT refund a service if the persons in question did not read the description or expected a feature that was not described for that service on the website. Please make sure that you read the features included in the package before purchase.

Scammers / Slander will be reported to the Police and blacklisted from ever using any company in the industry. They will also be reported to Instagram.

We at Goso will do our best to resolve any issue, so if you have any issues or questions at all, please message our fully dedicated customer support team via the help desk and they will attend you between the hours of 10am to 6 am CET Monday to Friday.

If you have any further questions about the refund policy, please raise a support ticket: HelpDesk

Cookie Policy

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Your consent applies to the following domains: goso.io Your current state: No consent given. Manage your consent.

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.